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Download the Free SwiftPaws App
Download the SwiftPaws app for your phone here: -
How to determine which remote you have
Legacy vs. Universal remote. They are not interchangeable. When seeking information about them, be sure you're accessing information about the remote you have. Also, if you're reaching out to support for help with your remote, be sure to mention which remote you have. The Legacy equipment requir... -
How to identify the new app controlled drive
How can I tell if I have the new app controlled drive? The new app controlled drives were shipped on or after June 28th, 2024. The new app controlled drive will have a teal colored FCC label inside the battery compartment. The earlier models have a pink FCC label inside the battery compartment. -
Pairing the Universal Remote to app controlled Original & Plus devices shipped after June 27th, 2024
Pairing the remote to the App Controlled* Home Original & Home Plus main drive devices. Note: the device will only pair with one item at a time, so if you already have it paired to the app, completely close the app before attempting to pair the remote (and vice-versa). \