For the best and fastest help always email us at support@swiftpaws.com and include the following information:
- The order number of the kit you purchased (or email address and name used to purchase the kit)
- Your address - especially if it has changed
- What item or kit you're reaching out about
- A detailed description of what's going on
- Include pictures, videos, and any other information that will help us determine how to help.
We are a small team but we reply to emails - often within minutes - and almost always the same day (excluding holidays and weekends) - so email is the fastest and most efficient way to get help because we can send pictures, tutorials, and links to videos, etc.
If you provide pictures and videos when you reach out - this will help us help you more quickly - by allowing us to get right to the problem without a lot of questions that delay things. 👍
Jul 11, 2024