Orders

How do I return my SwiftPaws? To take advantage of our 30-day return policy: (Click here to view it) Please email support@swiftpaws.com for an RMA# and instructions for the return. Please include: 1) Your original order number 2) The name and email address used to place the order 3) The conditi...

It might be possible but we have a very small window because we process orders as quickly as we can - and once an order has been fulfilled - it cannot be cancelled. Depending on when you placed the order and when we receive the request to cancel - it might be possible to cancel it. For example ...

Unfortunately we are not set up to accept phone orders. Please pace your order for SwiftPaws equipment and accessories through our website SwiftPaws.com which is safe and secure. Selection your option for payment at checkout. Please email support@swiftpaws.com with all questions and concerns. P...

I made a mistake, I no longer want the order. Can I just refuse delivery? Yes, you can. If you refuse delivery the order will be sent back to SwiftPaws. However, it may take weeks to make its way back to us. For this reason, it may not be your best option. We recommend emailing support for an RM...

We are unable to alter your order in any way; including adding items, or removing them. We may be able to cancel the order if it hasn't already been fulfilled - email support@swiftpaws.com and ask if this is possible. We fulfill orders daily (excluding weekends and some holidays) so if we are n...

We send out emails offers with special savings from time to time. Be sure to click on the button or link in the mail to access the special pricing offer. Occasionally there may be a special pricing offer on our website SwiftPaws.com as in the example below. Be sure to follow instructions that ap...

Check the expiration date. If the coupon code has not expired - there are other reasons it may not work.👉 Coupon codes will not work in combination with other promotions. 👉 Some coupon codes are only valid for one-time use. 👉 You might be looking at an old ad or webpage - close the SwiftPaws tab ...

You will receive a confirmation email after you successfully place an order. Search your email for "swiftpaws" or "swiftpaws.com" if you don't readily see it. If you cannot find the confirmation email - it may not have gone through. Make sure that you are allowing emails from SwiftPaws and cont...

Your purchase will appear as "SwiftPaws" on your billing statement.

Orders shipped outside of Florida are processed without adding tax. According to the Florida Department of Revenue: Organizations holding a Florida Consumer’s Certificate of Exemption may present a copy of the certificate to purchase or rent taxable items or services tax-exempt as authorized by ...

SwiftPaws Home, SwiftPaws Home Plus & Chase! are all sold as kits on our website SwiftPaws.com Each Kit include everything you need to set up and run a home lure course. Accessories & enrichment products are also sold separately on SwiftPaws.com! We are only able to ship within the 48 ...

If your attempt to place an order through our website fails or is rejected, the two most common reasons for this: 1. The shipping address you're entering is outside the 48 contiguous U.S. States (see image below for states that we ship to). 2.  Your BILLING address does not match the address on f...