FAQ

The LiPo battery can go bad very quickly without proper handling. Using the battery infrequently and not following the charging and storage instructions is the most common reason for a new or barely used battery to suddenly stop charging or showing 000 when attached to the charger. Other reasons ...

Identify the beep tones you are hearing: If you are hearing a sequence of decreasing-in-tone beeps over and over after turning your Home Plus drive off - simply unplug the battery. This is a known quirk that affects just a few Plus drives which we are currently investigating. It does not affec...

The switch is pretty simple to replace. It comes as a single unit: the switch, wires, and connector that plugs into the circuit board. To replace the power switch on your main drive unit: Remove the screws on the bottom of your unit Slowly lift the case up from the base - the power switch wires...

All lure kits are "continuous loop" and controlled using the free SwiftPaws app that you download to your smart phone. Chase! is the "lite" version of our home lure lineup with variable & reversible speeds up to 20mph. It is AC powered (plugs into wall outlet) Course size variable up to 100...

It's OK to let them catch and/or completely shred the flag. Or even pull the course apart in their "victory" of a job well done! Praise them and join in their enthusiasm and fun! They're proud of themselves and you should be proud of them! Then - while they're getting a rest and drink of water - ...

If you are hearing a sequence of decreasing-in-tone beeps over and over after turning your Home Plus drive off - simply unplug the battery. This is a known quirk that affects just a few Plus drives which we are currently investigating. It does not affect performance and does not need to be sent i...

One of SwiftPaws Home lure safety features is the auto-stall that shuts down the motor when a disturbance is detected in the system. For example if your pup steps on the line or catches the flag. (Search this support center for articles about the safety features) There are other reasons your dri...

For the best and fastest help always email us at support@swiftpaws.com and include the following information: The order number of the kit you purchased (or email address and name used to purchase the kit) Your address - especially if it has changed What item or kit you're reaching out about A de...

Please email support@swiftpaws.com if you have any issues, problems, or questions. Provide your original order number, or the name and email you used when you placed your order. If you ordered from Amazon include a copy of your Amazon receipt that shows the order number, purchase date and the Sw...

If any of the following are true. Do not attempt to charge or use the battery - instead Dispose of LiPo Battery Responsibly Your battery is bad if: The battery is swollen The battery won't charge The battery won't hold a charge The voltage has ever dropped below the minimum voltage for your par...

Sometimes it's difficult to tell sometimes - but knowing how the charger works should help. Use the information associated with the charger you have. Scroll down for information on the B3Pro charger. Note: If either charger pops, smokes, emits a bad odor, or gets too hot to touch - unplug it an...

Ask your Veterinarian about appropriate exercise for your puppy Playing with SwiftPaws, much like throwing a ball or frisbee, can be considered a high-intensity activity. The best source for advice on exercising your puppy is your veterinarian. They know your individual puppy best and can give ...

Tethers are an important element in maintaining proper line tension. Always include the tether when staking the device and pulleys.  See why here:

There are a number of reasons the line might be breaking more often than expected. The line we use has about 150lb test break strength, and is the only line that should be used with your SwiftPaws lure course equipment. It should hold up sufficiently, but will need to be replaced occasionally. Be...

How to tie the line using the slip loop and knot method:

Please do not attempt to charge or use a swollen battery. Keep it away from anything flammable and take it to a recycle center ASAP. Google "battery recycle center near me" - most places that sell batteries will take batteries for disposal. What causes the battery to swell? Preventable causes: ...

Which kit is best for you? This chart is a GUIDELINE - not a rule. Each home and business is unique and multiple factors come into play that affect your final decision. But size and number of dogs, and the space you have to set up in - are a good place to start. Feel free to consider the kit to ...